Refund policy

Return & Refund Policy

Brand: ROSELLE
Effective Date: 1 January 2025
Last Updated: 2025

At ROSELLE, customer satisfaction is important to us.

Return Eligibility

Return requests may be considered if an item arrives damaged, defective, incorrect or materially different from its description. Change-of-mind returns depend on the product listing and applicable return conditions.

Products should generally be unused, unworn and returned with their original packaging and accessories. Hygiene-related restrictions may apply to worn jewellery, subject to applicable consumer rights.

Reporting an Issue

Please contact us within 48 hours of delivery for damaged, defective or incorrect items. Include your order number, a description of the issue and clear photographs where possible. This request does not limit any rights available under applicable law.

Return Approval

Contact us before sending an item back. Our team will review your request and provide return instructions where applicable.

Refunds

Approved refunds will be processed to the original payment method where possible. The time taken for the amount to appear in your account depends on your bank or payment provider.

Return Shipping

For eligible defective, damaged or incorrect products, ROSELLE will arrange or reimburse reasonable return shipping as appropriate. Other return shipping costs will be communicated before a return is arranged.